Legal
Privacy Policy
The short version: we collect what we need to build your report and email you, we don't sell it, and we delete your documents after 30 days.
Last updated October 13, 2026.
What we collect
- Waitlist sign-ups: your email address, whether you're a buyer or an agent, and who referred you, if anyone.
- Reports: the documents you upload, your email address, the questions and plans you tell us about, and the report we build.
- Accounts: if you sign in to the dashboard, your email, the name and brokerage you add, your report credits and which reports you ran.
- Account activity: when you last used your account, how many times you've signed in, and the kind of device and browser (for example "iPhone · Safari"). We use this to support you and to understand how the service is used. We don't store your IP address with it.
- Where you came from: if you arrive from an ad, a partner's referral link or another website, your browser remembers that (for up to 90 days) and it's saved with your order, so we know which marketing works. If you came through someone's referral link, they earn a free report credit when your report is delivered; they don't see your name, email or report.
- Reviews: if you rate a report, we keep the rating and comment. We only show a review on our website if you ticked the box allowing it, using the first name and city you gave.
- Visits: while a page is open it tells us, once a minute, that a visitor is on that page, using a random code that only lasts until you close the tab. We use it to count how many people are on the site and keep a daily total of visits; it isn't linked to you unless you're signed in, and the code itself isn't stored.
- Payments: handled by Stripe. We see whether a payment went through and the amount; we never see or store your card number.
- Technical data: your IP address is used briefly to limit abuse (for example, too many sign-ups from one network) and isn't stored with your report.
How we use it
- To build your report and answer your questions about your documents.
- To email you your report, your place on the waitlist, and when your spot opens.
- To count referrals from your share link.
We don't sell your information, use it for advertising, or use your documents to train AI models.
Who processes it for us
- Our API reads your documents to write the report. Anthropic doesn't train its models on this data.
- Stripe processes payments.
- Resend sends our emails.
- Render hosts the site and stores your documents and reports.
How long we keep it
- Documents uploaded without payment or a free scan: deleted after 24 hours.
- Documents, reports and chat: deleted 30 days after upload.
- Anonymous figures from reports, such as how well an association's reserves are funded, its dues, and how many red flags we found, with its state and the first three digits of its ZIP code: kept, so reports can compare an association with others. They don't include names, addresses, emails or your documents.
- Waitlist sign-ups: kept until you unsubscribe or ask us to delete them.
- Payment records: kept by Stripe as required for tax and accounting.
Your report link
Your report is reached by a private link that's hard to guess. Anyone you share the link with can view it, so share it only with people you trust, like your agent or attorney.
Cookies
We don't use advertising or tracking cookies. If you sign in to the dashboard, one cookie keeps you signed in for up to 30 days; signing out removes it. Your browser also remembers that you joined the waitlist, so we can show your place in line; clearing your browser data removes it.
Your choices
Every email has an unsubscribe link. To see, correct or delete what we hold about you, email hello@hoafineprint.com and we'll reply within 30 days.